Shipping and Returns

Shipping Rates

$15 flat rate (on orders over $50)

$20 flat rate (on orders $49 and below)

When you order from our website, you can expect to receive your order within 5-10 business days. Due to current high volume of holiday orders, please allow 10-15 business days to get your shipment.

*US Shipping Only

 

CLEARANCE BIN POLICY:

All products purchased using the Clearance Bin are Final Sale. There are no returns on Final Sale products, exchange only.

RETURNS:

With Kiboos Retail, Inc.'s 45 day return policy, there are no special catches or exceptions. All we ask is that you send the merchandise back to us in the original packaging, and make sure that the merchandise is in the same condition.

  • You can return your purchase for up to 45 days from the purchase date.
  • Products must be in the condition you received them and in the original box and/or packaging.
  • Please contact customer support for returns (You will get a response within 48 hours after your request) 

Once your return is received and inspected by the fulfillment centers (usually within 72 hours of receipt), your refund* will be processed and automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. As part of our 45-day return policy, all returns will need to be received and processed by our warehouse within 45 days of purchase.

*A return handling fee of $8.00 will be deducted from your refund, along with any original shipping charges.

 

Exchanges:

Please contact customer support for exchanges.

Feel free to contact us if you need any help.


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