FAQ's

Q: I want to return my purchase! What do I do?

A: If you are not 100% satisfied with your purchase from Kiboos you can return your item(s) for a full refund within 45 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.)

The easiest way for you to return the merchandise is to email us at support@kiboos.com or you can also reach us using the Support box to your left or the chat box in the bottom right of this page.

Q: How long does it take for me to get a refund?

A: It may take 5-10 business days for your return to reach the Kiboos Fulfillment Centers. Once it is received and inspected (usually within 72 hours of receipt) your refund* will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

*A return handling fee of $8.00 will be deducted from your refund, along with any original shipping charges.

Q: Who's responsible for the return shipping costs?

A: At this time customers are required to pay any shipping costs upfront associated with returning an item. 

Q: Who's responsible for the exchange shipping costs? 

A: At this time customers are required to pay any shipping costs upfront associated with returning an item. However, we'll reimburse your shipping costs by giving you a $15 off coupon code for your next purchase. 

Q: How do I unsubscribe from any of your mailing lists?

A:  Call us at 866-510-5931 and one of our customer service representatives will take care of your request over the phone (phone system currently under maintenance).  Or email us at support@kiboos.com and one of our customer service representatives will unsubscribe your email address.

Q: What forms of payment do you currently accept?

A: You can pay with Visa, Mastercard, American Express, or Paypal. All your information is completely secure as we use SSL certificates to protect user information.


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